Helpdesk

Why not use our helpdesk KB (Knowledge Base) to see if the solution to your problem can be found?

New users just need to click on the "New User" link, fill in some basic details and log in immediately.

Just follow the link below to open the helpdesk window, login and submit your problem to a support rep - it's that easy!

Helpdesk Login

Todays Tip:

How to set the time on your phone system

Support

For urgent situations please call our offices on 0870 220 3995.

Alternatively you can fax your problem to us on 0870 220 3996, or email us at support@federalcommunications.com

Our new web based helpdesk is ideal for situations that don't require an immediate response (average response time is currently 3 hours). It has an integrated Knowledge Base (KB) that may help answer your query immediately, and should you need to submit a problem it will be routed to the most appropriate representative to deal with it.

Downloads

User guides and software downloads